Top ↑
×
Main Page / Quality

Quality

Sense of Quality: Perfectionism

As Sampa Automotive, we have been following the ISO/TS 16949 Technical Specifications and its requirements for many years, so it would be customer-orientated and as a result we have been applying the Product implementation processes. Especially depending on the foundation such as APQP, PPAP, FMEA, SPC ve MSA, and related with the 8D methodology, this enables us to provide solutions to the root problems caused.

Moreover, thanks to the labratories apart from these Product implementation procedures, ISO / EN 17025 is used in procedural phases such as the approval of Product implementations, procurement of raw materials and possession of the finished Product in our warehouse. In parallel with this procedure, we examine our products in our labratories with our trusted ISO / EN 17025 certification in compliance with national and international standards and guarantee the Product quality.

ISO 14001 Environment Management Quality System Certificate enables us to support our philosophy to protect the World with our responsibility and social projects. We act sensibly towards prohibited materials for a better environment to live in.

We have adopted the ISO 18001 standards for Occupational Health and Safety in order to keep the sustainability of the organisation, and take the required precautions in order to prevent any accidents that may occur. We manage this procedure along with Occupational Safety and Emloyees’ Health Specialists and Environment Experts. These procedures are examined every year by the independent auditing firms, TÜV Austria and URS and we successfully operate in accordance with these Quality Management Systems Certifications.

 

 

With our sense of perfectionism,

It is our quality policy to:

·       Appropriately carry our mission out,

·       Reach the required perfectionism with our vision,

·       Support our colleagues with continuous education and to ensure that they are well equipped in order to reach a sense of quality.

·       Provide satisfaction beyond the expection of our customers and suppliers with a social awareness and to be responsible for our actions towards society.

 

After Sales Services

Warranty Disclaimer Requirements

Aim: It aims to explain warranty disclaimer requirements of each Product sold to our customers incorporated by SAMPA S A.

Scope:It covers the facilities and services for the production and sales of each product within the scope of After Sales warranty.

Liability:Quality Management Directorate, Sales, Marketing & Brand Directorate

Enforcement:The table pertaining to the Product groups not covered by SAMPA are indicated in Attachment – 1. The warranty of the Product is valid for 12 months starting from the invoice date.

The reclamations with the expiry duration of more than 12 months will not be covered within the warranty terms. The assessment of the complaints which are yet to expire will be evaluated by After Sales Services Department.

The products defected due to the delivery will need to be notified within latest 3 months after the delivery of the Product. Otherwise the faulty products will not be covered within the scope of warranty.

When the delivery arrives to customer, the customer shall check whether the packaging of the goods have been damaged and if there are any damages, they should take a photo and write down a report. The pictures and the statements should be delivered to us via email message.

There are a rare cases where the complaint cannot be finalised even when a thoroughly completed customer complaint form, photos, service failure and technical report are communicated to us. Extra information for the faulty product and one of the faulty products may be required for us to review. Or these items may be returned upon our decision. Customer shall keep the producs until the decision. Otherwise the products will not be evaluated within the scope of warranty.

Complaints of errors caused by the assembly of the SAMPA Product or operators assembling the Product will not be covered within the scope of warranty.

Complaints of errors caused by the assembly of an unauthorised service and faulty operation as a result will not be covered within the scope of warranty.

Information or pictures apart from the ones required in the Customer Complaint Form may be required. The required information shall be provided to us within 30 working days. Otherwise the products will not be covered under warranty.

Any improvements or changes made to the product without our consent or approval of Sampa Automotive and the payments will not be taken under consideration, the products will not be accepted for return and they will be invoiced to you.

In case of a rejection of the complaint, return of the product will not be accepted. In line with this rejection, if the Product is reclaimed, all the shipment and customs costs will be covered by the customer.

If the customer returns the faulty products without the consent and approval of SAMPA Automotive, the products will not be accepted at the delivery or cargo, and the items will be returned back to the customer. Our company will not be liable for delivery and cargo costs.

Products defected due to the erroneous and/or inaccurate maintenance, and misuse failures are not evaluated within the scope of warranty.
 

These conditions are stated hereunder:

WARRANTY ADMISSION REQUIREMENTS

The products, which have malfunctioned due to erroneous and / or improper maintenance, and improper lubrication, cannot be considered under warranty. The breakdown of these conditions are:

·       Conditions which have occurred due to the working or natural runout conditions, deformations,

·       Conditions which have occurred with the effects of natural and environmental factors (extreme heat, cold weather, etc ...)

·       Conditions such as faulty installation, erroneous adjustments, improper maintenance/service.

·       The materials which are required for product study and improper oil.

 

Handling of the spare parts cannot be guaranted under the conditions of:

·       Using spare parts outside the work area/place, especially modifying them partially or               completely in different vehicles other than commercial vehicle products, improper                     vehicles outside business sector;

·       Degradation/deformation of original structure of the spare part 

Sampa World Tour Malaysia

Sampa World Tour Malaysia

Sampa World Tour Continues with a Stop in Malaysia!

Detail
Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Automotive was at Automechanica Istanbul with its brand new image.

Detail
Sampa Proceeds to The Top Step By Step!

Sampa Proceeds to The Top Step By Step!

TIM (Turkish Exporters Assembly) has announced the top 1000 exporting companies.

Detail
Privacy Legal
Copyright (c) 2014 Sampa Automotive
design and development by ekolik
Wheel Hub | Bergische Cylinder, Cab Tilt | R.V.I. Rubber Bushing, Spring | Ford Bearing, Wheel Hub | Mercedes Mudguard | Volvo Repair Kit, Brake Shoe | Fruehauf Crank Shaft, Cylinder Block | R.V.I. Repair Kit, Fifth Wheel | Jost Clutch Release Bearing | Daf Sensor, Fuel Filter | Man Head Lamp | Scania Ring, Fan | Man Strap, Air Tank | Mercedes Drag Link | Mercedes Hose Fitting | Mercedes Bracket, Mudguard | Scania Mudflap, Mudguard | Mercedes Bumper | R.V.I. Bracket, Propeller Shaft Bearing | Scania Housing, Differential Spider | Mercedes Lining Kit, Brake Drum | Sauer Torque Rod | Mack Drag Link | Daf Relay Valve | Volvo Inner, Air Filter | Iveco Pressure Plate, Clutch | Scania Arm, Windscreen Wiper | Man Spring Pin, Brake Shoe | Kassbohrer Overflow Valve | Man Mounting, Engine | Kenworth Coupling | Iveco Front Panel | Volvo Lens, Head Lamp | Man Sensor, Accelerator Pedal | Daf U Bolt, Spring | Mercedes Belt Tensioner, Fan | Man Cable, Gear Shift | Volvo Spring Brake Chamber | Mercedes Rubber Bushing, Stabilizer Bar | Volvo Filler Cap, Fuel Tank | R.V.I. Air Spring | Ridewell Ball Joint | Mercedes Clutch Servo | Man Screw, Axle Rod | Man Relay Valve | Man Gas Spring | Iveco Ball Joint | Man Connecting Rod, Piston | Man Repair Kit, Water Pump | Volvo Link, Stabilizer Bar | Man Screw, Exhaust Manifold | Man Fuel Filter | Man Air Spring | Sauer Housing, Step | Mercedes Ball Joint | Volvo Pipe Kit, Injector | Mercedes Mirror | Man Rubber Bushing, Spring | Ror-Meritor Joint Cross | Universal Piston, Air Spring | Ror-Meritor Repair Kit, Fifth Wheel | Holland Clutch Disc | Man Bushing, Spring | Mercedes Repair Kit, Injector | Volvo Air Spring | Mercedes Gear Washer, Drive Shaft | Man Drag Link | Man Filler Cap, Oil Container | Man Clutch Release Bearing | R.V.I. Synchronizing Intermediate Ring, Main Shaft | Man Air Spring | Sauer Pipe, Exhaust | Scania Ring, ABS | Bergische Propeller Shaft Bearing | Daf Rubber Bushing, Cab | Scania Bearing, Wheel Hub | Man King Pin Kit, Axle Steering Knuckle | Volvo Air Dryer | Mercedes Wheel Hub | Daf Bearing, Distribution Shaft | Daf Air Spring | Sauer Drag Link | R.V.I. Double Diaphragm Brake Chamber | Bergische Gasket, Exhaust Manifold | Daf Joint Cross | Universal Clutch Disc | R.V.I. Clamp, Exhaust | Iveco Air Spring | Neway Seal Ring, Gear Box Housing | Setra Repair Kit, Wheel Hub | Sauer Seal Ring, Wheel Hub | Scania Bushing, Brake Adjuster | R.V.I. Seal Ring, Wheel Hub | Iveco Air Spring | R.V.I. Crank Shaft, Cylinder Block | Volvo Air Spring | Scania Inner, Air Filter | Scania Wheel Hub | Bergische Wheel Hub | Scania Ball Joint | Iveco Repair Kit, Brake Caliper | R.V.I. Bumper | Scania Repair Kit, Axle Rod | Volvo Piston | Iveco Fan Motor, Cab Heating & Ventilation | Scania Bolt, Spring | Volvo Valve, Gear Box Housing | Man Repair Kit, Wheel Hub | Volvo Hinge, Front Panel | Volvo Relay Valve | Sauer Inner, Air Filter | Man Drag Link | Mercedes Pipe, Exhaust | Daf Bellow, Air Filter | Mercedes Gasket, Water Pump | Mercedes Cover, Side Panel | Mercedes Axle Nut | Ror-Meritor Cylinder, Injection Pump | Neoplan Pressure Plate, Clutch | Scania Hose, Radiator | Man Hose, Turbocharger | Man Sensor, ABS | Man Brake Dust Cover | Scania Propeller Shaft Bearing | Mercedes Spring Brake Chamber | Volvo Wheel Hub | Sauer Drag Link | Mercedes Gasket, Rocker Cover | R.V.I. Mirror | Iveco Switch, Door Window | Volvo Half Bearing, Stabilizer Bar | Daf Housing, Air Filter | Mercedes Hose, Brake Chamber | Scania Rubber Bushing, Spring | Freightliner Service Brake Chamber | Bergische Nylon Pipe, Black | Man Governor | Volvo Pressure Plate, Clutch | Mercedes Repair Kit, Cab | Daf Hose, Radiator | Man Torque Rod | Scania Expansion Tank, Radiator | Man Cylinder Liner, Piston | R.V.I. Handle, Door | Man Brake Dust Cover | R.V.I. Piston, Air Spring | Bergische Bracket, Mudguard | Man Shock Absorber | Scania Flywheel | Mercedes Air Bellow, Cab | Scania Gas Spring | Mercedes Wheel Hub | Mercedes Inner, Air Filter | Mercedes Air Spring | Hendrickson Seal Ring, Differential Gear Housing | Mercedes Nylon Pipe, Black | Man Valve, Gear Box Housing | Iveco Valve, Gear Box Housing | Mercedes Repair Kit, Brake Caliper | Man Hose, Cab Tilt | Man King Pin Kit, Axle Steering Knuckle | Mercedes Repair Kit, Axle Rod | Volvo Repair Kit, Brake Caliper | Ror-Meritor Rubber Bushing, Stabilizer Bar | Iveco Expansion Tank Cap, Radiator | Volvo Hose, Radiator | Volvo Repair Kit, Gear Shift Control | Mercedes Air Spring | Iveco Flexible Pipe, Exhaust | Daf Mudguard | Scania Door | Iveco Mudguard | Volvo Cylinder Head | Man Water Pump | Mercedes Joint Bearing, Bogie Suspension | Iveco Service Brake Chamber | Daf Dust Cover, Brake Cam Shaft | Daf Temperature Sensor | Mercedes Lock Washer, Axle | Sauer Hose, Radiator | Scania Bearing, Wheel Hub | Mercedes Mounting, Spring | Volvo Brake Shoe, Brake Drum | Volvo Ball Joint | Man Shock Absorber | Mercedes King Pin Kit, Axle Steering Knuckle | R.V.I. Bearing, Stabilizer Bar | Mercedes Handle, Door | Mercedes Bearing, Drive Shaft | Volvo Bearing, Power Take Off | Mercedes Oil Pressure Sensor | Volvo Bearing, Wheel Hub | Mercedes Spring, Brake Shoe | Mercedes Brake Shoe, Brake Drum | Mercedes Joint Cross | Iveco Tension Roller, Fan | Mercedes Steering Pump | Daf Clutch Disc | Man Brake Slack Adjuster | R.V.I. Hose, Radiator | Man Buffer, Cab | Volvo Bushing, Brake Shoe | Sae-Gigant Hose Nipple with O-Ring | Universal Bearing, Compressor | Man Bracket, Head Lamp | Man Bracket, Mudguard | Daf King Pin Kit, Axle Steering Knuckle | R.V.I. Water Pump | Mercedes Torque Rod | Man U Bolt, Spring | Mercedes Water Pump | Volvo Cover, Bumper | Mercedes Hose, Radiator | Mercedes Bearing, Wheel Hub | Iveco Wheel Hub | Daf Repair Kit, Brake Shoe | Bergische Lock Washer, Axle | Bergische Solenoid, Starter Motor | Scania Locking Eye, Door | Mercedes Main Cylinder | Neoplan Sensor, Gear Selector Housing | Mercedes Hose, Oil Filler | Mercedes Bowl, Fuel Filter | R.V.I. Mirror Glass | Mercedes Pin, Spring | Man Bumper Beam, Bumper | Scania Pipe, Exhaust | R.V.I. Repair Kit, Brake Cam Shaft | Mercedes Crank Shaft, Cylinder Block | Man Rubber Bushing, Spring | Ford Gasket Kit, Cylinder Head | Volvo Oil Pump | Daf Inner, Air Filter | Iveco Inner, Air Filter | Volvo Gas Spring | R.V.I. Adaptor Valve | Daf Mirror Glass | Daf Ball Joint | Volvo Ball Joint | R.V.I. Cover, Battery | Volvo Repair Kit, Cab Tilt | Daf Ring Kit, Piston | Volvo Repair Kit, Axle Rod | Volvo Gear, Compressor | Mercedes Drag Link | Mercedes Connecting Rod, Piston | Mercedes Air Dryer | Iveco Thrust Ring, Wheel Hub | Bergische Axle Nut | Kassbohrer Air Spring | Sae-Gigant Hub Cap | Kassbohrer Hose, Cab Tilt | Volvo Inner, Air Filter | Daf Roller, Clutch Fork | Scania Rubber Bushing, Stabilizer Bar | International Navistar Repair Kit, Brake Caliper | Mercedes Nut, Stud | Bergische Seal Ring, Gear Box Housing | Iveco Bearing, Cab | Man Clamp, Exhaust | Volvo Cover, Mudguard | Volvo Plug, Retarder | Scania Bushing, Spring | Kenworth Clutch Servo | Man Mirror Glass | R.V.I. Rubber Bushing, Spring | Hendrickson Drag Link | Scania Bearing, Stabilizer Bar | Volvo Pipe, Compressor | Man Air Spring | Mercedes Visco Drive, Fan | Volvo Rubber Bushing, Spring | Ford Panel, Door | Man Housing, Step | Mercedes Propeller Shaft Bearing | Daf Oil Sump | Volvo Flexible Pipe, Exhaust | Daf Repair Kit, Spring | Sauer King Pin Kit, Axle Steering Knuckle | Kaiser Piston | Scania Oil Pressure Sensor | R.V.I. Seal Ring, Injector | Daf Rubber Bushing, Stabilizer Bar | Mercedes Wheel Hub | Volvo Motor, Windscreen Wiper | Man Gasket, Exhaust Manifold | Man Repair Kit, Wheel Hub | Mercedes Gasket, Exhaust | Man Clutch Release Bearing | Mercedes Silencer, Exhaust | Daf Mirror | Man Thrust Washer, Wheel Hub | Man Mounting, Engine | Scania Mirror Glass | Mercedes Regulator, Alternator | Daf Gasket Kit, Compressor | Volvo Switch, Door Window | Daf Inner, Air Filter | Man Bushing, Spring | Bergische Repair Kit, Stabilizer Bar | Mercedes Housing, Step | R.V.I. Strainer, SCR System | Iveco Drag Link | Volvo Dust Cover, Propeller Shaft | Volvo Repair Kit, Steering Lock | Scania Fuel Filter | Man Joint Cross | Iveco Repair Kit, Brake Caliper | Volvo Repair Kit, Steering Pump | R.V.I. Wheel Hub | Man Flywheel | Mercedes Sensor, ABS | Mercedes Flange Pipe, Exhaust | Man Ball Joint | Volvo Bearing, Stabilizer Bar | R.V.I. Repair Kit, Brake Cam Shaft | Sae-Gigant Clamp, Exhaust | Scania Cover, Bumper | Mercedes Cap, Oil Filler | Man Bearing, Wheel Hub | Ror-Meritor Valve, Injection Pump | Man Wheel Hub | Mercedes Drain Valve | Volvo Pressure Control Valve | Daf Brake Shoe, Brake Drum | R.V.I. Steering Pump | Man U Bolt, Spring | Mercedes Shock Absorber | Mercedes Bearing, Wheel Hub | R.V.I. Steering Pump | Iveco Drag Link | Mercedes Main Cylinder | Daf Brake Slack Adjuster | Volvo Nozzle, Oil Pump | R.V.I. Seal Ring, Gear Box Housing | Man Bearing, Wheel Hub | Bergische Hand Pump, Cab Tilt | Scania U Bolt, Spring | R.V.I. Hand Pump, Feed Pump | Volvo Seal Ring, Gear Selector Housing | Mercedes Buffer, Spring | Mercedes Repair Kit, Axle Rod | Man Joint Cross | Universal Clutch Servo | Daf Flywheel | Mercedes Thrust Ring, Wheel Hub | Mercedes Piston | Mercedes Signal Lamp | Iveco Shock Absorber | Mercedes Shock Absorber | Daf Seal Ring, Input Shaft | Volvo Drag Link | Man Drag Link | Man Cable, Parking Brake | Mercedes Repair Kit, Axle Rod | Mercedes Clamp, Exhaust | Man Bracket, Bumper | Mercedes Wheel Hub | Fruehauf V Arm | Volvo Joint Cross | Man Signal Lamp | Iveco Oil Dipstick, Oil Sump | Volvo Repair Kit, Brake Cam Shaft | Setra Air Spring | Volvo Solenoid Valve | Volvo Repair Kit, Axle Rod | Daf Hose, Radiator | Daf Relay Valve | Iveco Clamp, Exhaust | Man Gear, Compressor | Man Inner, Air Filter | Daf Water Pump | Iveco Wheel Hub | Scania Handle, Door | Man Flexible Pipe, Exhaust | Daf Service Brake Chamber | Mercedes Hose, Radiator | R.V.I. Visco Drive, Fan | Mercedes Piston, Air Spring | York Main Cylinder | Man Tension Roller, Fan | Mercedes Gasket, Rocker Cover | Daf Oil Collector, Differential Lock | Mercedes Tension Roller, Fan | Mercedes Bogie Bearing | Scania Fuel Filter Kit, Fuel Filter | Scania Seal Ring, Differential Gear Housing | Daf Service Brake Chamber | Mercedes Propeller Shaft Bearing | R.V.I. Clamp, Exhaust | R.V.I. Pressure Plate, Clutch | Man Heating Hoses, Cab Heating & Ventilation | Man Ball Joint | Mercedes Collet Nut, Brake Chamber | Ror-Meritor Repair Kit, Cab | R.V.I. Flexible Pipe, Exhaust | Mercedes Clutch Disc | Daf Repair Kit, Stabilizer Bar | Daf Screwed Socket with Plug-in | Universal Repair Kit, Trailer Coupling | Rockinger Screw, Axle Rod | Mercedes Air Dryer | Setra EBS Socket | Daf Oil Container | R.V.I. Joint Cross | Iveco Sensor, ABS | R.V.I. Brake Drum | Sauer Lid, Front Panel | Volvo Lock Plate, Brake Caliper | Man Bumper | Mercedes Clutch Release Bearing | Man Oil Dipstick, Oil Sump | Man Propeller Shaft Bearing | R.V.I. Drag Link | Mercedes Pin, Spring | Daf Shock Absorber, Cab | R.V.I. Drag Link | Man Air Bellow, Cab | R.V.I. Coupling | Mercedes Seal Ring, Gear Box Housing | Man Plug, Trailer Electrical Equipments | Scania Air Spring | Mercedes Seal Ring, Gear Shift Control | Man Bearing Kit, Clutch Release Bearing | Man Synchronizing Ring, Main Shaft | Volvo Shock Absorber | Fruehauf Gasket, Oil Cooler | Mercedes A Pillar, Front Panel | Man Spring, Brake Shoe | Bergische Clutch Disc | Volvo Lock Plate, Brake Shoe | Bergische Seal Ring, Wheel Hub | Iveco Rubber Bushing, Cab | Iveco Repair Kit, Brake Shoe | Ror-Meritor Drag Link | Daf U Bolt, Spring | Mercedes Multiway Valve | Daf Screw, Axle Rod | Volvo Housing, Differential Spider | Man Brake Dust Cover | Mercedes Silencer, Exhaust | Iveco Steering Pump | Man Bearing, Stabilizer Bar | Mercedes Non Return Valve | Iveco Shock Absorber, Cab | R.V.I. Cover, Air Filter | Scania Repair Kit, Spring | Hendrickson Shock Absorber Spring, Cab | R.V.I. Torque Rod | Volvo Levelling Valve | Setra Repair Kit, Compressor | Mercedes Mounting, Engine | R.V.I. Compression Spring, Cab | Man Bearing, Stabilizer Bar | R.V.I. Air Spring | Man Cover, Thermostat | Volvo Gasket, Cylinder Head | Man Solenoid Valve | Volvo Cylinder Head | Scania Gas Spring | Mercedes Bushing, Brake Cam Shaft | Ror-Meritor Compressor | Daf Lens, Fog Lamp | Man Housing, Step | Volvo Compression Spring, Cab | Man Cable, Door Window | Man Seal Ring, Gear Box Housing | Mercedes Ball Joint | Daf Housing, Step | Daf Air Spring | Bergische Bracket, Mudguard | Scania Ring, ABS | Mercedes Grille, Front Panel | Scania Stud | Man Inner, Air Filter | Iveco Compressor | Volvo Rubber Bushing, Stabilizer Bar | Mercedes Coupling | Iveco Rubber Bushing, Stabilizer Bar | Volvo Seal Ring, Differential Gear Housing | Man Repair Kit, Cab Tilt | Daf Multiway Valve | Iveco Spoiler, Bumper | Volvo Rubber Bushing, Spring | Man Flexible Pipe, Exhaust | Iveco Brake Slack Adjuster | Bergische Mounting, Engine | Mercedes Lining Kit, Brake Drum | Sauer King Pin Kit, Axle Steering Knuckle | Setra Push in Connector | Universal Buffer, Bogie Suspension | Hendrickson Pipe Kit, Injector | Mercedes Rubber Bushing, Cab | R.V.I. Pressure Plate, Clutch | Man Front Panel | Volvo Seal Ring, Crank Shaft | Iveco Regulator, Alternator | Daf Hose, Radiator | Scania Tachograph Disc Set, Central Electric Unit | Volvo Housing Cap, Axle | Volvo
Yandex.Metrica