Top ↑
×
Main Page / Quality

Quality

Sense of Quality: Perfectionism

As Sampa Automotive, we have been following the ISO/TS 16949 Technical Specifications and its requirements for many years, so it would be customer-orientated and as a result we have been applying the Product implementation processes. Especially depending on the foundation such as APQP, PPAP, FMEA, SPC ve MSA, and related with the 8D methodology, this enables us to provide solutions to the root problems caused.

Moreover, thanks to the labratories apart from these Product implementation procedures, ISO / EN 17025 is used in procedural phases such as the approval of Product implementations, procurement of raw materials and possession of the finished Product in our warehouse. In parallel with this procedure, we examine our products in our labratories with our trusted ISO / EN 17025 certification in compliance with national and international standards and guarantee the Product quality.

ISO 14001 Environment Management Quality System Certificate enables us to support our philosophy to protect the World with our responsibility and social projects. We act sensibly towards prohibited materials for a better environment to live in.

We have adopted the ISO 18001 standards for Occupational Health and Safety in order to keep the sustainability of the organisation, and take the required precautions in order to prevent any accidents that may occur. We manage this procedure along with Occupational Safety and Emloyees’ Health Specialists and Environment Experts. These procedures are examined every year by the independent auditing firms, TÜV Austria and URS and we successfully operate in accordance with these Quality Management Systems Certifications.

 

 

With our sense of perfectionism,

It is our quality policy to:

·       Appropriately carry our mission out,

·       Reach the required perfectionism with our vision,

·       Support our colleagues with continuous education and to ensure that they are well equipped in order to reach a sense of quality.

·       Provide satisfaction beyond the expection of our customers and suppliers with a social awareness and to be responsible for our actions towards society.

 

After Sales Services

Warranty Disclaimer Requirements

Aim: It aims to explain warranty disclaimer requirements of each Product sold to our customers incorporated by SAMPA S A.

Scope:It covers the facilities and services for the production and sales of each product within the scope of After Sales warranty.

Liability:Quality Management Directorate, Sales, Marketing & Brand Directorate

Enforcement:The table pertaining to the Product groups not covered by SAMPA are indicated in Attachment – 1. The warranty of the Product is valid for 12 months starting from the invoice date.

The reclamations with the expiry duration of more than 12 months will not be covered within the warranty terms. The assessment of the complaints which are yet to expire will be evaluated by After Sales Services Department.

The products defected due to the delivery will need to be notified within latest 3 months after the delivery of the Product. Otherwise the faulty products will not be covered within the scope of warranty.

When the delivery arrives to customer, the customer shall check whether the packaging of the goods have been damaged and if there are any damages, they should take a photo and write down a report. The pictures and the statements should be delivered to us via email message.

There are a rare cases where the complaint cannot be finalised even when a thoroughly completed customer complaint form, photos, service failure and technical report are communicated to us. Extra information for the faulty product and one of the faulty products may be required for us to review. Or these items may be returned upon our decision. Customer shall keep the producs until the decision. Otherwise the products will not be evaluated within the scope of warranty.

Complaints of errors caused by the assembly of the SAMPA Product or operators assembling the Product will not be covered within the scope of warranty.

Complaints of errors caused by the assembly of an unauthorised service and faulty operation as a result will not be covered within the scope of warranty.

Information or pictures apart from the ones required in the Customer Complaint Form may be required. The required information shall be provided to us within 30 working days. Otherwise the products will not be covered under warranty.

Any improvements or changes made to the product without our consent or approval of Sampa Automotive and the payments will not be taken under consideration, the products will not be accepted for return and they will be invoiced to you.

In case of a rejection of the complaint, return of the product will not be accepted. In line with this rejection, if the Product is reclaimed, all the shipment and customs costs will be covered by the customer.

If the customer returns the faulty products without the consent and approval of SAMPA Automotive, the products will not be accepted at the delivery or cargo, and the items will be returned back to the customer. Our company will not be liable for delivery and cargo costs.

Products defected due to the erroneous and/or inaccurate maintenance, and misuse failures are not evaluated within the scope of warranty.
 

These conditions are stated hereunder:

WARRANTY ADMISSION REQUIREMENTS

The products, which have malfunctioned due to erroneous and / or improper maintenance, and improper lubrication, cannot be considered under warranty. The breakdown of these conditions are:

·       Conditions which have occurred due to the working or natural runout conditions, deformations,

·       Conditions which have occurred with the effects of natural and environmental factors (extreme heat, cold weather, etc ...)

·       Conditions such as faulty installation, erroneous adjustments, improper maintenance/service.

·       The materials which are required for product study and improper oil.

 

Handling of the spare parts cannot be guaranted under the conditions of:

·       Using spare parts outside the work area/place, especially modifying them partially or               completely in different vehicles other than commercial vehicle products, improper                     vehicles outside business sector;

·       Degradation/deformation of original structure of the spare part 

Sampa World Tour Malaysia

Sampa World Tour Malaysia

Sampa World Tour Continues with a Stop in Malaysia!

Detail
Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Automotive was at Automechanica Istanbul with its brand new image.

Detail
Sampa Proceeds to The Top Step By Step!

Sampa Proceeds to The Top Step By Step!

TIM (Turkish Exporters Assembly) has announced the top 1000 exporting companies.

Detail
Privacy Legal
Copyright (c) 2014 Sampa Automotive
design and development by ekolik
Belt Tensioner, Fan | R.V.I. Visco Fan | Scania Belt Tensioner, Fan | R.V.I. Hose, Cab Tilt | R.V.I. Flexible Pipe, Exhaust | Volvo Piston, Air Spring | Fruehauf Drag Link | R.V.I. Handle, Door | Volvo Compressor | Volvo Gasket, Exhaust | Man Bracket, Spring | Scania Plug, Bumper | Man Sleeve Insert for Nylon Pipe | Daf Drag Link | Mercedes Head Lamp | Daf Repair Kit, Axle Rod | Iveco Heating Hoses, Cab Heating & Ventilation | Man Mudflap, Mudguard | Mercedes Mounting, Engine | Volvo Repair Kit, Spring | Hendrickson Silencer, Exhaust | Man Repair Kit, Spring | Trailor Shock Absorber | Mercedes Hood Wire, Engine Bonnet | Mercedes Dust Cover, Wheel Hub | Bergische Stud | Man Brake Slack Adjuster | Scania Ball Joint | Mercedes Motor, Door Window | Scania Drag Link | Volvo Repair Kit, Axle Rod | Daf Lock, Door | Mercedes Repair Kit, Cylinder Head | Volvo Nut, Stud | R.V.I. Mounting, Engine | Mercedes Gasket, Cylinder Head | Man Electrical Cable, Trailer Electrical Equipments | Man Air Spring | Scania Bearing, Counter Shaft | Man Visco Drive, Fan | Iveco Accelerator Wire | Scania Cover, Bumper | Volvo Ball Joint | Man O-Ring, Oil Cooler | Scania Repair Kit, Brake Caliper | Volvo Brake Drum | Man Bracket, Bumper | Scania Mirror | Iveco Shock Absorber | Daf Ring Kit, Piston | Mercedes Drag Link | Mercedes Signal Control Arm | Volvo Joint Cross | Scania Ring, ABS | Daf Repair Kit, Brake Caliper | R.V.I. Pressure Plate, Clutch | Volvo Ball Joint | Scania Cable, Front Panel Lock | Mercedes Front Panel | Man Pressure Plate, Clutch | Volvo Ball Joint | Man King Pin Kit, Axle Steering Knuckle | Mercedes Shock Absorber | Scania Repair Kit, Wheel Hub | Sauer Joint Cross | Iveco Tank Cap, SCR System | Universal Gasket, Oil Cooler | Scania Fitting, Retarder | Scania Lock, Door | Scania Hose, Radiator | Man Repair Kit, Brake Cam Shaft | Sauer Clamp, Exhaust | Mercedes Pressure Control Valve | Mercedes Wheel Hub | Volvo Bushing, Spring | Volvo Hose, Radiator | Mercedes Cylinder, Cab Tilt | Daf Clutch Release Bearing | Man Hose, Radiator | Volvo Bracket, Front Panel | Volvo Fuel Filter | Mercedes Storage Box Cable, Accessory | Mercedes Fuel Filter | Daf Ball Joint | Man Drag Link | Volvo Visco Fan | Volvo Flywheel | Daf Ball Joint | Volvo Repair Kit, Brake Cam Shaft | Mercedes Dust Cover, Brake Cam Shaft | Daf Alternator | Volvo Gasket Kit, Compressor | Volvo Hose, Radiator | Mercedes Crank Shaft, Cylinder Block | Iveco Torque Rod | R.V.I. Wheel Hub | Mercedes Wheel Hub | Daf Cover, Battery | Scania Head Lamp | R.V.I. Drag Link | Scania U Bolt, Spring | Mercedes Piston | Daf Side Panel | Man Bearing, Stabilizer Bar | Volvo Clip, Gear Shift Control | Man Gasket, Rocker Cover | Volvo Pressure Control Valve | Man Silencer, Exhaust | Volvo Sensor, ABS | Man Stud | Daf Spring Pin, Brake Shoe | Daf Main Cylinder | Iveco Torque Rod | Man Silent Block, Axle Rod | Mack Brake Slack Adjuster | R.V.I. Repair Kit, Propeller Shaft Bearing | Mercedes Repair Kit, Axle Rod | Mercedes Bearing, Windscreen Wiper | Scania Repair Kit, Brake Adjuster | Iveco Seal Ring, Gear Box Housing | Mercedes Ball Joint | Kassbohrer Bracket, Spring | Volvo Joint Cross | Iveco Clutch Release Bearing | R.V.I. Ball Joint | Man Air Spring | Kassbohrer Push in Connector | Universal Repair Kit, Cylinder Head | Iveco Drag Link | Man Shock Absorber, Cab | Scania Torque Rod | Man Air Dryer Cartridge | Daf Relay Valve | Neoplan Inner, Air Filter | Volvo Levelling Valve | Daf Seal Ring, Brake Cam Shaft | Scania Mounting, Cab | R.V.I. Lock, Door | Mercedes U Bolt, Spring | Man Cylinder Liner, Piston | Mercedes Relay Valve | Man Gasket, Intake Manifold | Scania Frame, Head Lamp | Man Piston | Man Air Spring | Neway Air Dryer Cartridge | Man Cover, Thermostat | R.V.I. Unit, Wheel Hub | Mercedes Repair Kit, Compressor | Mercedes Check Valve | Man Spring, Brake Shoe | Ror-Meritor Hose, Radiator | Mercedes Repair Kit, Axle Rod | Man Expansion Tank Cap, Radiator | Iveco Diaphragm, Brake Chamber | Volvo V Arm | Iveco Pressure Control Valve | Daf Shut-Off Valve | Mercedes Oil Pump | Mercedes Hose, Oil Filler | Daf Seal Ring, Crank Shaft | Iveco Ball Joint | Iveco Trim Strip Kit, Front Panel | Volvo Flexible Pipe, Exhaust | Universal Air Spring | R.V.I. Flywheel | Mercedes Pipe, Water Pump | Mercedes Coupling | Mercedes Visco Drive, Fan | Scania Rondela, Stud | Mercedes Bracket, Spring | Iveco Repair Kit, Fifth Wheel | Jost Bearing, Stabilizer Bar | R.V.I. Pressure Sensor | Scania Synchronizing Ring, Main Shaft | Iveco Silencer, Exhaust | Man Brake Slack Adjuster | Man Clutch Disc | Volvo Mounting, Radiator | R.V.I. Wheel Hub | Bergische Fuel Filter | Daf Relay Modulator, ABS | Scania Spring Brake Chamber | Volvo Repair Kit, Brake Caliper | Ror-Meritor Lining Kit, Brake Drum | Volvo Frame, Head Lamp | R.V.I. Connecting Rod, Piston | Iveco King Pin Kit, Axle Steering Knuckle | Mercedes Lining Kit, Brake Drum | Sauer Silencer, Exhaust | Man Piston | R.V.I. Mounting, Engine | Volvo Flywheel | Man Repair Kit, Water Pump | Mercedes Relay Valve | Iveco Inner, Air Filter | Mercedes Repair Kit, Brake Caliper | Iveco Drag Link | R.V.I. Ball Joint | Mercedes Joint Cross | R.V.I. Drag Link | Scania Hose, Compressor | R.V.I. Propeller Shaft Bearing | Daf Double Diaphragm Brake Chamber | Volvo Seal Ring, Gear Box Housing | Mercedes Repair Kit, Clutch | Volvo Relay, Central Electric Unit | Scania Cylinder Head | Man Pin, Spring | Daf Bearing, Wheel Hub | Man Seal Ring, Wheel Hub | Volvo Water Pump | Mercedes Shock Absorber | Iveco Sun Visor | Volvo Clutch Disc | Mercedes Handle Grip, Coupling | Universal Propeller Shaft Bearing | Iveco Seal Ring, Gear Shift Control | Man Switch | Volvo Brake Dust Cover | Fruehauf Overflow Valve | Volvo Drag Link | Mercedes Bearing, Crown Wheel & Pinion | Man Brake Drum | Volvo Hose, Intercooler | Scania Rubber Bushing, Spring | Chevrolet Silencer, Exhaust | Volvo Drag Link | Mercedes Rubber Bushing, Spring | Mercedes Pipe, Exhaust | R.V.I. Hand Brake Valve | Mercedes U Bolt, Spring | Bergische Drag Link | Mercedes Visco Fan | Volvo Cylinder Head | Volvo Filter, Cab Heating & Ventilation | Daf Visco Fan | Scania Joint Cross | Daf Ball Joint | R.V.I. Cylinder, Gear Shifting | Mercedes King Pin Kit, Axle Steering Knuckle | Mercedes Repair Kit, Brake Caliper | Iveco U Bolt, Spring | Mercedes Repair Kit, Brake Caliper | Volvo Gear, Drive Shaft | Mercedes Bolt, Cylinder Head | Scania Hose, Intercooler | Volvo Repair Kit, Axle Rod | R.V.I. Expansion Tank Cap, Radiator | Daf Cover, Head Lamp | Scania Silencer, Exhaust | Man Ring Kit, Piston | Volvo Screw, Exhaust Manifold | Mercedes Main Cylinder | Mercedes Air Spring | Bergische U Bolt, Spring | Scania Plug, Retarder | Scania Repair Kit, Bogie Suspension | Scania Pulley, Water Pump | R.V.I. Strainer, SCR System | Mercedes Bearing, Wheel Hub | Volvo Mirror | Man Clutch Release Bearing | Mercedes Hose, Brake Chamber | Volvo Shock Absorber, with Air Bellow, Cab | Man Piston | Man Repair Kit, Straight Coupling | Universal Clutch Disc | Mercedes Tension Roller, Fan | Mercedes Kit, Brake Disc Pad | Mercedes Repair Kit, Axle Rod | Volvo Nut, Stud | Mercedes Brake Slack Adjuster | Bergische Screw, Traverse | Man Repair Kit, Brake Caliper | Ror-Meritor Clutch Release Bearing | Setra Bogie Bearing | Volvo Brake Dust Cover | Volvo Diaphragm, Brake Chamber | Mercedes Spring Brake Chamber | Mercedes Mudguard | Man Signal Lamp | Scania Expansion Tank, Radiator | Daf Relay Valve | Fruehauf Water Pump | Iveco Drag Link | Man Bushing, Spring | Volvo Diaphragm, Brake Chamber | Scania Clamp, Exhaust | Daf Cable, Front Panel Lock | Mercedes Sensor, Radiator | Man Hose, Clutch Servo | Volvo Flexible Pipe, Exhaust | Mercedes Ball Joint | Volvo Lining Kit, Brake Drum | Sauer Air Spring | Hendrickson Gasket, Gear Shift Control | Scania Steering Lock | Man Speed Sensor | Volvo Brake Slack Adjuster | Mercedes Ball Joint | Mercedes Relay Valve | Daf Stop Wire | Scania Cover, Air Filter | Volvo Gasket Kit, Oil Cooler | Scania Air Spring | Man Fuel Filter | Iveco Oil Collector, Wheel Hub | Man Rondela, Stud | Ror-Meritor Ball Joint | Ror-Meritor V Arm | Mercedes Rondela, Stud | Man Propeller Shaft Bearing | Mercedes Bearing, Wheel Hub | Man Seal Ring, Wheel Hub | Iveco Hand Pump, Cab Tilt | Mercedes Repair Kit, Feed Pump | Man Bracket, Head Lamp | Volvo Flexible Pipe, Exhaust | Iveco Brake Dust Cover | Man Bearing, Stabilizer Bar | Man Shock Absorber | Man Ball Joint | R.V.I. Brake Dust Cover | Ror-Meritor Compressor | R.V.I. Pressure Plate, Clutch | Volvo Air Spring | Volvo Piston | Iveco Wheel Hub | Volvo Gasket, Oil Cooler | Mercedes Frame, Front Panel | Volvo Air Dryer | Volvo Cab Corner | Scania Clutch Release Bearing | Man Sensor, Steering Lock | Volvo Cylinder, Cab Tilt | Iveco Brake Slack Adjuster | Smb Bolt, Cylinder Head | Man Seal Ring, Gear Box Housing | Man Repair Kit, Spring | Iveco Brake Slack Adjuster | Mercedes Clutch Disc | Mercedes Rubber Bushing, Spring | Man Sensor, ABS | Scania Drag Link | Mercedes Speed Sensor | Scania Mounting, Engine | Iveco Relay, Central Electric Unit | Volvo Visco Drive, Fan | Mercedes Fuel Filter | Volvo Sun Visor | Volvo Sensor, Brake Disc Pad | Volvo Repair Kit, Spring | Scania Filter, Cab Heating & Ventilation | Daf Ball Joint | Mercedes Bearing, Wheel Hub | Scania Mounting, Engine | Kenworth Buffer, Spring | Volvo Rubber Bushing, Spring | Volvo Gasket, Rocker Cover | Scania Ball Joint | Scania Nylon Pipe, Black | Daf Valve, Injection Pump | Man Visco Fan | R.V.I. Bearing, Differential Gear Housing | Mercedes Service Brake Chamber | Fruehauf Screw, Axle Rod | Scania Bearing, Wheel Hub | Man Cable, Parking Brake | Mercedes Adjusting Ring, Distribution Shaft | Mercedes Silent Block, Axle Rod | Man Bearing, Wheel Hub | Daf Gasket, Turbocharger | Mercedes Clutch Disc | Mercedes Ball Joint | Daf Sleeve Insert for Nylon Pipe | Sauer Repair Kit, Brake Caliper | R.V.I. Bracket, Propeller Shaft Bearing | Scania Torque Rod | Mercedes Service Brake Chamber | Mercedes Bumper | R.V.I. Repair Kit, Wheel Hub | Bergische Frame, Head Lamp | Mercedes Sun Visor | Volvo Hose, Turbocharger | Man Repair Kit, Brake Cam Shaft | Trailor Lock Washer, Axle | R.V.I. Hand Pump, Feed Pump | Daf Cylinder Head | Man Feed Pump | Volvo Drag Link | Mercedes Housing, Step | Iveco Hose, Brake Chamber | Scania Joint Cross | Volvo Multiway Valve | Mercedes King Pin Kit, Axle Steering Knuckle | R.V.I. Ball Joint | Mercedes Bearing, Wheel Hub | Daf Bumper | Mercedes Cable, Gear Shift Control | Man Seal Ring, Input Shaft | Volvo Bearing, Stabilizer Bar | Mercedes Air Line Filter | Daf Housing, Step | Scania Piston | Scania Ring, ABS | Bergische Hose, Radiator | R.V.I. Nut, Stud | Kassbohrer Dust Cover, Gear Shift | Man Fuel Filter | Volvo Hose, Radiator | Man Steering Pump | Man Drag Link | Mercedes Propeller Shaft Bearing | Iveco Hose, Radiator | Mercedes Visco Fan | Scania Ball Joint | Man Pipe, Exhaust | R.V.I. Repair Kit, Axle Rod | Mercedes Silent Block, Axle Rod | Man Stud | Man Housing, Step | Iveco Drag Link | Man Ball Joint | Man Repair Kit, Stabilizer Bar | Mercedes Cab Corner | R.V.I. Hose, Brake Chamber | Volvo Belt Tensioner, Fan | Mercedes Bearing, Wheel Hub | Volvo Signal Lamp | Scania Seal Ring, Differential Gear Housing | Mercedes Clutch Disc | Mercedes Diaphragm, Brake Chamber | Mercedes Clutch Release Bearing | Man Joint Cross | Man Fuel Filter | Setra Bracket, Air Filter | Scania Cover, Side Panel | Scania Bearing, Wheel Hub | Iveco Expansion Tank Cap, Radiator | Man Oil Pump | Mercedes Lashing Strap, Trailer Equipments | Universal Heating Hoses, Cab Heating & Ventilation | Man Pipe, Exhaust | Scania Pipe, Exhaust | Daf Housing, Step | Mercedes Repair Kit, Cab | Man Protective Cap, Head Lamp | Volvo Gasket Kit, Cylinder Head | Scania Fuel Filter | Man Speed Sensor | Scania Diaphragm, Brake Chamber | Daf Bearing, Wheel Hub | Sae-Gigant Bearing, Wheel Hub | Sauer Axle Nut | Mercedes Shock Absorber, with Air Bellow, Cab | Scania Seal Ring, Wheel Hub | Bergische Sensor, Brake Disc Pad | Ror-Meritor Steering Pump | Man Bracket, Spring | Volvo Bearing, Wheel Hub | Volvo Inner, Air Filter | Mercedes Valve, Gear Box Housing | Man Drag Link | Mercedes Bogie Bearing | Man Quick Release Valve | Man Repair Kit, Water Pump | Volvo Solenoid Valve | Man Cable, Gear Shift | Volvo Bearing, Main Shaft | Iveco Shock Absorber, with Air Bellow, Cab | Scania Handle, Door | Mercedes Seal Ring, Injector | Daf Gas Spring | Mercedes Signal Lamp | Scania Bearing, Wheel Hub | Man Door | Man Repair Kit, Cab Tilt | Volvo Spherical Bearing, Brake Cam Shaft | Trailor Repair Kit, Brake Cam Shaft | Sauer Air Spring | Volvo Crank Shaft, Cylinder Block | Mercedes Switch, Door Window | Mercedes Seal Ring, Gear Box Housing | Man Housing, Differential Spider | Man Gasket, Hub Cap | Sauer Clutch Disc | Man Compressor | R.V.I. Clutch Servo | Man Rubber Bushing, Cab | Mercedes Alternator | Volvo Lift, Door Window | Mercedes Shock Absorber | Bergische Flange, Crank Shaft | Man Screw, Axle Rod | Man Tension Roller, Fan | Mercedes Pipe, Injector | Mercedes Repair Kit, Brake Caliper | Ror-Meritor Air Deflector, Cab Corner | R.V.I. Nozzle, Windscreen Wiper | Daf
Yandex.Metrica