Top ↑
Main Page / Quality


Sense of Quality: Perfectionism

As Sampa Automotive, we have been following the ISO/TS 16949 Technical Specifications and its requirements for many years, so it would be customer-orientated and as a result we have been applying the Product implementation processes. Especially depending on the foundation such as APQP, PPAP, FMEA, SPC ve MSA, and related with the 8D methodology, this enables us to provide solutions to the root problems caused.

Moreover, thanks to the labratories apart from these Product implementation procedures, ISO / EN 17025 is used in procedural phases such as the approval of Product implementations, procurement of raw materials and possession of the finished Product in our warehouse. In parallel with this procedure, we examine our products in our labratories with our trusted ISO / EN 17025 certification in compliance with national and international standards and guarantee the Product quality.

ISO 14001 Environment Management Quality System Certificate enables us to support our philosophy to protect the World with our responsibility and social projects. We act sensibly towards prohibited materials for a better environment to live in.

We have adopted the ISO 18001 standards for Occupational Health and Safety in order to keep the sustainability of the organisation, and take the required precautions in order to prevent any accidents that may occur. We manage this procedure along with Occupational Safety and Emloyees’ Health Specialists and Environment Experts. These procedures are examined every year by the independent auditing firms, TÜV Austria and URS and we successfully operate in accordance with these Quality Management Systems Certifications.



With our sense of perfectionism,

It is our quality policy to:

·       Appropriately carry our mission out,

·       Reach the required perfectionism with our vision,

·       Support our colleagues with continuous education and to ensure that they are well equipped in order to reach a sense of quality.

·       Provide satisfaction beyond the expection of our customers and suppliers with a social awareness and to be responsible for our actions towards society.


After Sales Services

Warranty Disclaimer Requirements

Aim: It aims to explain warranty disclaimer requirements of each Product sold to our customers incorporated by SAMPA S A.

Scope:It covers the facilities and services for the production and sales of each product within the scope of After Sales warranty.

Liability:Quality Management Directorate, Sales, Marketing & Brand Directorate

Enforcement:The table pertaining to the Product groups not covered by SAMPA are indicated in Attachment – 1. The warranty of the Product is valid for 12 months starting from the invoice date.

The reclamations with the expiry duration of more than 12 months will not be covered within the warranty terms. The assessment of the complaints which are yet to expire will be evaluated by After Sales Services Department.

The products defected due to the delivery will need to be notified within latest 3 months after the delivery of the Product. Otherwise the faulty products will not be covered within the scope of warranty.

When the delivery arrives to customer, the customer shall check whether the packaging of the goods have been damaged and if there are any damages, they should take a photo and write down a report. The pictures and the statements should be delivered to us via email message.

There are a rare cases where the complaint cannot be finalised even when a thoroughly completed customer complaint form, photos, service failure and technical report are communicated to us. Extra information for the faulty product and one of the faulty products may be required for us to review. Or these items may be returned upon our decision. Customer shall keep the producs until the decision. Otherwise the products will not be evaluated within the scope of warranty.

Complaints of errors caused by the assembly of the SAMPA Product or operators assembling the Product will not be covered within the scope of warranty.

Complaints of errors caused by the assembly of an unauthorised service and faulty operation as a result will not be covered within the scope of warranty.

Information or pictures apart from the ones required in the Customer Complaint Form may be required. The required information shall be provided to us within 30 working days. Otherwise the products will not be covered under warranty.

Any improvements or changes made to the product without our consent or approval of Sampa Automotive and the payments will not be taken under consideration, the products will not be accepted for return and they will be invoiced to you.

In case of a rejection of the complaint, return of the product will not be accepted. In line with this rejection, if the Product is reclaimed, all the shipment and customs costs will be covered by the customer.

If the customer returns the faulty products without the consent and approval of SAMPA Automotive, the products will not be accepted at the delivery or cargo, and the items will be returned back to the customer. Our company will not be liable for delivery and cargo costs.

Products defected due to the erroneous and/or inaccurate maintenance, and misuse failures are not evaluated within the scope of warranty.

These conditions are stated hereunder:


The products, which have malfunctioned due to erroneous and / or improper maintenance, and improper lubrication, cannot be considered under warranty. The breakdown of these conditions are:

·       Conditions which have occurred due to the working or natural runout conditions, deformations,

·       Conditions which have occurred with the effects of natural and environmental factors (extreme heat, cold weather, etc ...)

·       Conditions such as faulty installation, erroneous adjustments, improper maintenance/service.

·       The materials which are required for product study and improper oil.


Handling of the spare parts cannot be guaranted under the conditions of:

·       Using spare parts outside the work area/place, especially modifying them partially or               completely in different vehicles other than commercial vehicle products, improper                     vehicles outside business sector;

·       Degradation/deformation of original structure of the spare part 

Sampa World Tour Malaysia

Sampa World Tour Malaysia

Sampa World Tour Continues with a Stop in Malaysia!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Has Carried Its Growth Rate To Its Logo!

Sampa Automotive was at Automechanica Istanbul with its brand new image.

Sampa Proceeds to The Top Step By Step!

Sampa Proceeds to The Top Step By Step!

TIM (Turkish Exporters Assembly) has announced the top 1000 exporting companies.

Privacy Legal
Copyright (c) 2014 Sampa Automotive
design and development by ekolik
Compressor | Man Front Panel | Iveco Lining Kit, Brake Drum | Kassbohrer Wheel Hub | Mercedes Steering Pump | Volvo Repair Kit, Brake Caliper | Ror-Meritor Ring Kit, Exhaust Manifold | Man Bearing, Cab | Mercedes Nylon Pipe, Black | Man Flexible Pipe, Exhaust | R.V.I. Repair Kit, Compressor | Volvo Bracket, Head Lamp | Scania Hose, Radiator | R.V.I. Synchronizing Cone, Main Shaft | Man Repair Kit, Clutch | Volvo Rubber Strap, Mudguard | Volvo Screw, Traverse | Man Buffer, Cab | Volvo Relay Valve | Man Repair Kit, Cab | Scania Repair Kit, Clutch | Mercedes Wheel Hub | Bergische Retainer, Fan | R.V.I. Screw, Injector | Man Sun Visor | Volvo Repair Kit, Stabilizer Bar | R.V.I. Mounting, Engine | Mercedes Clutch Fork | Mercedes Rubber Bushing, Cab | R.V.I. Steering Pump | Man Air Tank | Mercedes Clutch Disc | Man Silencer, Exhaust | Iveco Seal Ring, Wheel Hub | Man Bolt, Stabilizer Bar | Mercedes Hose, Intercooler | Volvo King Pin Kit, Axle Steering Knuckle | Mercedes Bracket, Spring | R.V.I. Repair Kit, Wheel Hub | Mercedes Ring, Fan | Man Clamp, Turbocharger | Scania Bearing Cap, Axle | Volvo Piston | Mercedes Seal Ring, Wheel Hub | Bergische Kit, Brake Disc Pad | Iveco Hose, Radiator | Iveco Repair Kit, Brake Caliper | Man Hose, Radiator | Mercedes Clutch Release Bearing | Scania Cover, Side Panel | Mercedes Mirror | Man Mounting, Radiator | Mercedes Safety Valve | Volvo Kit, Brake Disc Pad | Mercedes Mirror Glass | Mercedes Bearing, Counter Shaft | Man Check Valve | Man Cable, Front Panel Lock | Scania Lift, Door Window | Mercedes Steering Pump | Man Clamp, Mudguard | Volvo Silencer, Exhaust | Daf Water Pump | Volvo Cable, Parking Brake | Mercedes Hose, Radiator | Mercedes Clutch Servo | Man Air Spring | Schmitz Shock Absorber | Mercedes Clutch Release Bearing | Man Cover, Cab | Man Air Spring | Man Piston | Scania Seal Ring, Bogie Suspension | R.V.I. Cylinder, Gear Shift Control | Daf Wheel Hub | Volvo Bearing, Distribution Shaft | Man Gasket, Water Pump | Scania Seal Ring, Wheel Hub | Man Bolt, Cylinder Head | Man Torque Rod | Man Rubber Bushing, Spring | Ford Gasket, Exhaust Manifold | Man Bumper | Iveco Air Bellow, Cab | R.V.I. Wheel Hub | Bergische Stud | Man Roller, Brake Shoe | Fruehauf Pressure Plate, Clutch | Mercedes Axle Nut | Volvo Handle, Door | Daf Bushing, Gear Shift | Daf Drag Link | Volvo Sensor, ABS | Sauer Main Cylinder | Daf Repair Kit, Wheel Hub | Bergische Wheel Hub | R.V.I. Seal Ring, Axle Steering Knuckle | Man Repair Kit, Axle Rod | Volvo Spring Clamp, Brake Adjuster | Ror-Meritor Repair Kit, Brake Cam Shaft | Sauer Shock Absorber | Mercedes Gear, Differential Spider | Mercedes Gasket, Exhaust Manifold | Daf Joint Cross | Mercedes V Arm | Daf Brake Slack Adjuster | Volvo Fuel Filter | Mercedes Check Valve | Bergische Compressor | Volvo Seal Ring, Wheel Hub | Man Steering Pump | Man Water Pump | Man Air Spring | R.V.I. Shock Absorber, with Air Bellow, Cab | Scania Fuel Filter | Daf Pipe, Exhaust | Scania Dust Cover, Gear Shift | Man Compression Spring, Cab | Mercedes Seal Ring, Wheel Hub | R.V.I. Mirror Glass | Iveco Drag Link | Mercedes Oil Filter | R.V.I. Gasket, Oil Cooler | Mercedes Mounting, Gear Box | R.V.I. Rubber Bushing, Bogie Suspension | Volvo Pressure Plate, Clutch | Volvo Air Line Filter | Man Repair Kit, Brake Caliper | Mercedes Water Pump | Volvo Repair Kit, Brake Caliper | Bergische Seal Ring, Wheel Hub | Volvo Lock Plate, Brake Shoe | Fruehauf Housing, Head Lamp | Scania Repair Kit, Axle Rod | Volvo Piston, Air Spring | Ror-Meritor Temperature Sensor | Volvo Gasket, Turbocharger | Daf Stop, Door | Man Buffer, Cab | Volvo Hose, Compressor | Mercedes Wheel Hub | Man Repair Kit, Cylinder Head | Scania Hose, Intercooler | Mercedes Driving Device, Timing Case | Volvo Stop Light | Man Clutch Fork | Mercedes Clutch Disc | Volvo Relay Valve | R.V.I. Rubber Bushing, Radiator | R.V.I. Belt Tensioner, Fan | Volvo Clutch Disc | Mercedes Shock Absorber | Man Mirror | Man Bushing, Brake Shoe | Volvo Piston | Iveco Flywheel | Man Main Cylinder | Iveco Front Panel Lock | R.V.I. Air Spring | Peterbilt Levelling Valve | Mercedes Seal Ring, Gear Box Housing | Iveco Cable, Gear Shift Control | R.V.I. Cutting Ring | Universal Synchronizing Ring, Main Shaft | Mercedes Rubber Bushing, Cab | Man Mounting, Engine | Mercedes Hose, Clutch Release Bearing | Volvo Speed Sensor | Man Torque Rod | Mercedes Plate, Bumper | Mercedes Levelling Valve | Daf Mirror Glass | Iveco Air Spring | Man Drag Link | Mercedes Oil Filter | Man Compressor | Man Cutting Ring | Universal Drag Link | Mercedes Roller, Brake Shoe | Volvo Air Spring | Scania Air Deflector, Cab Corner | Iveco Drag Link | Mercedes Ball Joint | Iveco Brake Shoe Kit, Brake Drum | Ror-Meritor Shock Absorber, Cab | Volvo Stud | Bergische Valve, Injection Pump | Mercedes Flasher Relay, Central Electric Unit | Man Drag Link | Mercedes Water Pump | Daf Nut, Stud | Mercedes Bushing, Spring | Peterbilt Ball Joint | Man Screw, Exhaust Manifold | Man Inner, Air Filter | Man Rubber Bushing, Cab | Iveco Seal Ring, Bogie Suspension | Man Screw, Axle Rod | Scania Mirror | Man Hose, Radiator | Scania Repair Kit, Drive Shaft | Mercedes Cover, Bumper | Man Connecting Pipe, Exhaust | R.V.I. Motor, Door Window | R.V.I. Drag Link | Volvo Heating Hoses, Cab Heating & Ventilation | Mercedes Flasher Relay, Central Electric Unit | Volvo Bolt, Spring | Volvo Air Coil, Coupling | Universal Seal Ring, Crank Shaft | Man Feed Pump | Mercedes Rubber Bushing, Spring | Ford Step Plate, Bumper | Man Air Spring | Ridewell Overflow Valve | Man Brake Disc | Sauer Fuel Filter | Man Drain Valve | Iveco Screw, Injector | Man Brake Slack Adjuster | Fruehauf Filter, Cab Heating & Ventilation | Mercedes Hand Pump, Cab Tilt | Volvo Drag Link | Mercedes Bushing, Brake Shoe | Volvo Wheel Hub | Bergische Clutch Servo | Neoplan Seal Ring, Wheel Hub | Bergische Brake Slack Adjuster | R.V.I. Repair Kit, Spring | Bergische Clamp, Exhaust | Daf Panel, Door | Man Silent Block, Axle Rod | Hendrickson Air Spring | Volvo Alternator | Man Signal Lamp | Mercedes Oil Dipstick, Oil Sump | Iveco Bearing, Wheel Hub | Mercedes Buffer, Spring | Mercedes Air Spring | Kassbohrer Brake Shoe, Brake Drum | Ror-Meritor Head Lamp | Daf Clutch Servo | Mercedes Exhaust Manifold | Man Filler Cap, Fuel Tank | Man Repair Kit, Brake Caliper | Ror-Meritor Flywheel | Man Cover, Bumper | Scania Gasket, Rocker Cover | R.V.I. Kit, Brake Disc Pad | Sauer Seal Ring, Wheel Hub | Mercedes Oil Filter | Daf Pressure Control Valve | Mercedes Disc, Cylinder Head | R.V.I. Repair Kit, Brake Caliper | Ror-Meritor Repair Kit, Sun Visor | Mercedes Water Pump | Scania Ball Joint | Mercedes Clutch Fork | R.V.I. Pressure Plate, Clutch | Mercedes Bearing, Wheel Hub | Mercedes Sensor, ABS | Scania Brake Dust Cover | Ror-Meritor Mudguard | Volvo Bolt, Spring | Man Fuel Filter | Daf Seal Ring, Wheel Hub | R.V.I. Rubber Bushing, Cab | R.V.I. Brake Slack Adjuster | Mercedes Repair Kit, Fuel Filter | Daf Buffer, Spring | R.V.I. Torque Rod | Volvo Gas Spring | Man Nylon Pipe, Black | Man Joint Cross | Mercedes Seal Ring, Crank Shaft | Volvo Blade, Fan | Mercedes Repair Kit, Straight Coupling | Universal Ball Joint | Scania Seal Ring, Wheel Hub | Man Shock Absorber, with Air Bellow, Cab | Scania Lining Kit, Brake Drum | Bergische Air Spring | Man Wheel Hub | Mercedes Stop, Door | Daf Handle, Door | Mercedes Strap, Exhaust | R.V.I. Bearing, Stabilizer Bar | Volvo Temperature Sensor | Man Bearing, Wheel Hub | Sauer Silent Block, Axle Rod | Mack Bearing, Flywheel | Scania Flexible Pipe, Exhaust | Volvo Multiway Valve | Man Bracket, Axle Rod | Mercedes Axle Nut | Scania Relay Valve | Man Relay Valve | Man Handle, Door | R.V.I. Ball Joint | Scania Mounting, Engine | Man Overflow Valve | Mercedes Air Tank | Iveco Repair Kit, Brake Slack Adjuster | Scania Thrust Ring, Distribution Shaft | Man Signal Control Arm | Daf Bearing, Wheel Hub | Mercedes Bearing, Wheel Hub | Sauer Spring Brake Chamber | Daf Drag Link | Volvo Overflow Valve | Man Wheel Hub | Scania Seal Ring, Gear Box Housing | R.V.I. Expansion Tank, Radiator | Iveco Torque Rod | Mercedes Sensor, Radiator | Mercedes Hose, Intercooler | Man Bearing, Wheel Hub | Mercedes Lock, Door | Scania Repair Kit, Brake Cam Shaft | Bergische Float, Fuel Tank | Scania Clamp, Injector | Mercedes Wheel Hub | Mercedes Hose, Radiator | Mercedes Mounting, Engine | R.V.I. Drag Link | Man Mirror | Man Joint Cross | Scania Air Coil, Coupling | Universal Lock Plate, Brake Disc | Daf Joint Cross | Man Bearing, Wheel Hub | Scania Clamp, Exhaust | R.V.I. Torque Rod | Volvo Bumper | R.V.I. Repair Kit, Fifth Wheel | Jost Oil Filter, Retarder | Scania Nylon Pipe, Black | Volvo Fuel Filter | Iveco Bolt, Spring | Volvo Spring Brake Chamber | Mercedes Steering Pump | Scania Drag Link | Mercedes Flexible Pipe, Exhaust | Man Water Pump | Mercedes Clutch Release Bearing | Iveco Brake Shoe, Brake Drum | Ror-Meritor Main Cylinder | Scania Mirror | Scania Filter, Oil Container | Kassbohrer Sensor, ABS | R.V.I. Hose, Intercooler | Mercedes Air Dryer | Volvo Flange Pipe, Thermostat | R.V.I. Drag Link | Mercedes Brake Disc | Bergische Sensor, ABS | R.V.I. Mudguard | R.V.I. Stud | Volvo Pipe, Exhaust | Volvo Service Brake Chamber | Schmitz Shock Absorber, Cab | Volvo Spring Brake Chamber | Volvo Spacer Tube, Spring | Mercedes Hose, Turbocharger | Scania Stud | R.V.I. Seal Ring, Wheel Hub | Volvo Wheel Hub | Man Filler Cap, Radiator | Mercedes Disc, Cylinder Head | Volvo Foot Brake Valve | Man Gasket, Intake Manifold | Mercedes Screw, Axle Rod | Scania Valve, Injection Pump | Mercedes Visco Drive, Fan | Iveco Bolt, Cylinder Head | Man Repair Kit, Fifth Wheel | Georg Fischer Torque Rod | Mercedes Gasket, Oil Sump | Man Silencer, Exhaust | Iveco Speed Sensor | Volvo Hose, Radiator | Iveco Hose, Intercooler | Mercedes Temperature Sensor | Volvo Repair Kit, Brake Cam Shaft | Ror-Meritor Visco Fan | Volvo Switch, Door Window | Volvo Water Pump | Man Air Spring | Iveco Ball Joint | Mercedes King Pin Kit, Axle Steering Knuckle | Mercedes Hose, Turbocharger | R.V.I. Expansion Tank, Radiator | Scania Plate, Bumper | Mercedes Pipe, Exhaust | Volvo Hose, Radiator | Volvo Cushion, Spring | Volvo Ring, ABS | Bergische Diaphragm, Brake Chamber | Bergische Seal Ring, Input Shaft | Volvo Ring Kit, Piston | Mercedes Torque Rod | Scania Brake Disc | Bergische Seal Ring, Gear Box Housing | Mercedes Screw, Axle Rod | Mercedes Clutch Disc | Mercedes Relay Valve | Daf Bracket, Air Filter | Scania Lift Axle Plate, Air Spring | Bergische Brake Disc | Bergische Gasket, Rocker Cover | Man Accelerator Wire | Daf Cushion, Spring | Volvo Bearing, Wheel Hub | Mercedes Air Spring | Weweler Rubber Bushing, Spring | Ford Gasket, Timing Case | Mercedes Air Spring | Volvo Shock Absorber, with Air Bellow, Cab | Scania Nut, Stud | Bergische Drain Valve | Iveco Clamp, Exhaust | Mercedes Mirror | Man Repair Kit, Brake Caliper | Ror-Meritor Bracket, Stabilizer Bar | Mercedes Repair Kit, Brake Caliper | Ror-Meritor Mounting, Engine | Man Flexible Pipe, Exhaust | Volvo Mounting, Engine | Man Repair Kit, Differential | Mercedes Brake Shoe, Brake Drum | R.V.I. U Bolt, Spring | Mercedes Foot Brake Valve | Man Wheel Hub | Man Mudguard | Man Repair Kit, Brake Adjuster | Ror-Meritor Valve, Gear Box Housing | Mercedes Air Spring | Volvo Repair Kit, Compressor | Daf Cover, Bogie Suspension | Man Cylinder, Exhaust Brake | Daf Axle Nut | Scania Nylon Pipe, Black | Man Joint Cross | Volvo Hose, Air Tank | Volvo Synchronizing Ring, Main Shaft | Daf Kit, Brake Disc Pad | Mercedes Spring, Brake Shoe | Bergische Gasket, Exhaust Manifold | Mercedes Ball Joint | Daf Clutch Servo | Man Brake Dust Cover Kit | Smb Seal Ring, Gear Shift Control | Mercedes Connecting Rod, Piston | Scania Brake Slack Adjuster | Mercedes Spring, Gear Shifting | Daf Clutch Disc | Mercedes Bushing, Spring | Volvo Relay Valve | Volvo Hose, Radiator | Mercedes Screw, Wheel Hub | Man Wheel Hub | Scania Safety Valve | Volvo Precleaner, Fuel Filter | Volvo Repair Kit, Fifth Wheel | Jost Water Pump | Man Starter Motor | Man Plug, Cab Tilt | Scania Tachograph Disc Set, Central Electric Unit | Volvo Air Dryer | Iveco Repair Kit, Clutch | Mercedes Ball Joint | R.V.I. Repair Kit, Cylinder Head | Daf Cylinder, Gear Shift Control | Mercedes Bearing Cap, Stabilizer Bar | Mercedes Expansion Tank Cap, Radiator | Mercedes Cylinder Head | R.V.I. Gasket Kit, Compressor | Mercedes Silent Block, Axle Rod | Hendrickson Gasket, Rocker Cover | Scania Ball Joint | Mercedes Main Cylinder | Mercedes U Bolt, Spring | Man Nut, Planetary Gear | Mercedes Synchronizing Ring, Main Shaft | Iveco Clutch Release Bearing | Daf Silencer, Exhaust | Iveco Slide Mechanism, Door | Mercedes Check Valve | R.V.I. Stop Light | Daf Air Spring | Mercedes Accelerator Wire | Daf Drag Link | Scania Screw, Traverse | Mercedes Bearing, Stabilizer Bar | Iveco Housing, Step | Man Brake Disc | Mercedes Repair Kit, Brake Shoe | Bergische Bearing Kit, Clutch Release Bearing | Volvo Cover, Axle Steering Knuckle | R.V.I. Handle, Door | Scania